We have a problem with the employee panel. When the employee wants to create a new appointment, he cannot choose the correct service. The same service is shown to all employees, so they cannot choose the right one for them.
Thank you for contacting us and sorry for our late response.
Can you please check two things:
1. In the admin's back-end check whether those employees are assigned to the services that you don't see on the panel. If services are not assigned and not added to the employees' working hours that can be the issue. To check this, open one of the employees on the Employees page, check tab Assigned services and check tab Working hours, to see if the service is added in the working hours.
2. Please check that you are log out from the WP as admin when logging into the employees panel as an employee, since if you log in with admin (different user role) that can cause some issues.
2. Please check that you are log out from the WP as admin when logging into the employees panel as an employee, since if you log in with admin (different user role) that can cause some issues.
Hi,
We have a problem with the employee panel. When the employee wants to create a new appointment, he cannot choose the correct service. The same service is shown to all employees, so they cannot choose the right one for them.
Can you help us?
Thanks.
Hi Jacopo,
Thank you for contacting us and sorry for our late response.
Can you please check two things:
1. In the admin's back-end check whether those employees are assigned to the services that you don't see on the panel. If services are not assigned and not added to the employees' working hours that can be the issue. To check this, open one of the employees on the Employees page, check tab Assigned services and check tab Working hours, to see if the service is added in the working hours.
2. Please check that you are log out from the WP as admin when logging into the employees panel as an employee, since if you log in with admin (different user role) that can cause some issues.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
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2. Please check that you are log out from the WP as admin when logging into the employees panel as an employee, since if you log in with admin (different user role) that can cause some issues.
OK, this was the problem.
Thank you
Thank you for the update
If there is anything else we can assist you with please don't hesitate to open a new ticket.
Have a wonderful day!