We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
We have a problem with the employee panel. When the employee wants to create a new appointment, he cannot choose the correct service. The same service is shown to all employees, so they cannot choose the right one for them.
Can you help us?
Thanks.
Hi Jacopo,
Thank you for contacting us and sorry for our late response.
Can you please check two things:
1. In the admin's back-end check whether those employees are assigned to the services that you don't see on the panel. If services are not assigned and not added to the employees' working hours that can be the issue. To check this, open one of the employees on the Employees page, check tab Assigned services and check tab Working hours, to see if the service is added in the working hours.
2. Please check that you are log out from the WP as admin when logging into the employees panel as an employee, since if you log in with admin (different user role) that can cause some issues.
Best regards.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
2. Please check that you are log out from the WP as admin when logging into the employees panel as an employee, since if you log in with admin (different user role) that can cause some issues.
OK, this was the problem.
Thank you
Thank you for the update
If there is anything else we can assist you with please don't hesitate to open a new ticket.
Have a wonderful day!