We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Good Morning,
we are observing a major problem with the allocation of appointments that have already been booked.
Our employees can manage appointments themselves.
The internal note is particularly important to us. A note is made there after or before the appointment - as a form of documentation.
As soon as the employee has edited the appointment and added a note, the appointment disappears from his dashboard and is automatically assigned to a colleague who offers the same service.
How can that be?
This is absolute chaos.
Hi Katrin,
thank you for reaching out to us
Please check if Employee perhaps has an admin role in WordPress when he is logged into the backend, or and Admin role is active in general when he is accessing the backend or the frontend panel.
Please let me know.