We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2915525
Calendar Sync Apps
Closed

Comments

  • Dan started the conversation

    Dear Amelia Community,


    I have a request regarding other apps integrating in Google Calendar with WPAmelia.

    How would I book WPAmelia time slots either side of another Google calendar my music staff entry, and have rules in place to avoid gaps in schedule?

    I use the online app my music staff, link above. Their service has limited integration capability.
    I use the online app WPAmelia booking on my website.
    I was recommended to use MMS for booking, but decided to use WPAmelia as was a customisable wordpress plugin.

    Both my music staff, and WPAmelia are synced to my google calendar account.
    But times from each app are overlapping.

    I know that an app exists like Zapier, but is there an easier way to integrate both apps?

    Thank you in advance for your help,
    Dan

  •  2,576
    Aleksandar replied

    Hello Dan

    Thank you for your purchase.

    Integration with this app is not something that can be added quickly. We develop new features and integrations based on the number of customer requests, and this is the first time we hear about this app, so I can safely say that it is not on our "To-Do" list.

    What I believe you want, though, doesn't require any integration. All you need is that times blocked by "My Music Staff" in Google Calendar are removed from Amelia's availability, correct? If that is true, make sure this app is creating "Busy" events in your Google Calendar, and then go to Amelia Settings/Integrations/Google Calendar, and enable "Remove Google Calendar busy slots". When this is enabled, Amelia will block time slots set as busy in your Google Calendar, so no one will be able to book those times.

    Also, depending on how many busy events you have, or plan to have, it might be a good idea to increase the "Maximum number of events returned" to a large value.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

    Rate my support

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  • Dan replied

    Hi Alex, 

    I am in a generous mood after hunting for four weeks for a solution:

    The solution to this issue is in 'my calendars' versus 'other calendars' in google calendar.

    I suggest to provide great customer service:
    1. Upgrade your info,

    2. issue a video on this to help others when subscribing to an external calendar feed in google calendar, so that Amelia can recognise events. (Amelia cannot if a calendar  is subscribed to, only under 'other calendars'. A ridiculous waste of time.)

    3. Don't just point them in this direction:

    https://karenapp.io/books/gc/google-calendar-integration/how-to-add-a-calendar-from-other-calendars-to-my-calendars-in-google-calendar/

    Dan


  •  2,576
    Aleksandar replied

    Hey Dan

    Thank you for your feedback.

    1. What exactly do you have in mind? I'm aware that Google changes their procedures every once in a while, but is there anything missing in our documentation that lead you astray?

    2. The calendars you're subscribed to in your Google account are not coming from the same account, so Amelia can't see them. This is the plugin's logic since in order to remove busy events, or write in the calendar, you need to go through the sign-in process in Amelia/Employees. So, if under [email protected] you have calendars you're subscribed to (which are coming from [email protected]), you can't log into [email protected] and see the calendar of another account. You would need to log into [email protected] in order to see and write events in that calendar - without permissions, you can't expect the data to be either read or written in those.

    3. This is the same limitation that's explained under #2 - you can't see a calendar you haven't created.

    Please let us know if you have any further questions.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

    Rate my support

    wpDataTables: FAQ | Facebook | Twitter | InstagramFront-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | InstagramAmelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables