Hello Kingsley,

In order to allow existing WordPress users to log both into WordPress (or WooCommerce, or some membership plugin) and Amelia using the same credentials, customers and employees in Amelia need to have "Amelia Customer" or "Amelia Employee" user role assigned to them. 

If there's a WordPress user created, but they don't yet have anything purchased through Amelia, you need to enable "Automatically create Amelia Customer user" in Amelia Settings/Roles/Customer, and then - after they log into their WordPress user, once they land on Amelia's booking page, their details will already be populated, and once they purchase the appointment, they'll be able to visit the Amelia Customer Panel without logging in (since they're already logged in as a WordPress user). 

Please take a look at our video about this: https://youtu.be/nm7f7RDSYow

If you still experiencing problems after this please let us know.

Hello Kingsley,

Thank you for purchasing Amelia, and for reaching out to us.

Please send us a screen recording so that we can have a better understanding of your situation. 

Also provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello Kingsley,

We provide customers help via tickets only, we can not arrange a screen sharing call instead.

Please send us a screen recording so that we can have a better understanding of your situation. 

And provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

When you change the password for Amelia Employee through the employee panel, it can't modify the password for WP users, as the logic can't be different for linked and non-linked users. Meaning, an employee can exist in Amelia, and not linked to a WP user, so changing the password for the employee only applies to the Amelia Employee. If the password is, however, changed for the WP user, the same password will apply to the Employee Panel.