We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
We would like to Update our Amelia plugin from the current installed v.2.8 to the latest one.
Could you guide us?
Thank you.
www.cenint.com.ar
I dont want to loose previous data !! just want to update the plugin. i already downloaded the latest one.!
My activation screen doesnt say anything about to disable tables deletion or not...
Hello Jose
Sorry for the late response.
This version did not have the "Delete database tables" slider in it.
If you activated the purchase code in Amelia Settings/Activation, the update should be offered in the Plugins section. On some WordPress installations, you need to deactivate the plugin first in order to see the update offered, so please try that.
If that doesn't work, try going through Dashboard/Updates. See if you can update the plugin through there, and if that doesn't work either, you can follow the manual update procedures in the article linked below:
https://tmsplugins.ticksy.com/article/17656/
Method 2 would suit your needs since you'd only be replacing the folder via FTP.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank your AlekSandar!
I have just Deactivate the old Plugin v.2.8 and deleted it. (before I have done a back up just in case data bases could be erased).
Then I have added the latest plug in of Amelia 4.3.1 just looking for the .zip file i had downloaded from my TMS account page.
Once activated the new version everything was ok, all databases were ok !!!
So now Im going to explore new improvements of Amelia !!!
Thanks !
JLM
You're welcome, Jose, glad I could help!
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
i have updated amelia to the lates version and started to have problems not showing the calendar.
i renamed the folder ameliabooking in my server, i erased all tables from worldpress menu, i cleared caches, i reinstall the plugin from scratch but i continue viewing my old employees and services __???? but calendar does not come!
i was able to fix. you can close this ticket thanks
Hey, Jose
I'm glad to hear that!
If you need some further assistance, please feel free to reach out to us.Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables