We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
We have three questions to ask you before deciding whether to license.
1. Google calendar synchronization can be done so that ALL reservations are shown in the same gmail / google calendar account? In addition to being displayed on the employees' google calendars.
2. We want to install Amelia on an intranet that already has password access to the front office. Is it possible to do that when entering with that user, it is not necessary to re-enter the username and password when entering the employee panel?
3. Lastly, is it possible to make the appointment record have a calendar layout, as if the events view does? For our project we need a mix of both options.
Thank you!
Hello Dani,
Thank you for your interest in our product.
1. If you want all appointments to be displayed in the same calendar, you will need to link all your employees to the same Google Calendar. However, if you enable "Remove Google Calendar busy slots", so busy events from Google are removed from your employee's available time slots, once an appointment is made, all employees linked to this calendar will be blocked during this time.
2. In order to allow existing WordPress users to log both into WordPress (or WooCommerce, or some membership plugin) and Amelia using the same credentials, customers and employees in Amelia need to have "Amelia Customer" or "Amelia Employee" user role assigned to them. If there's a WordPress user created, but they don't yet have anything purchased through Amelia, you need to enable "Automatically create Amelia Customer user" in Amelia Settings/Roles/Customer, and then - after they log into their WordPress user, once they land on Amelia's booking page, their details will already be populated, and once they purchase the appointment, they'll be able to visit the Amelia Customer Panel without logging in (since they're already logged in as a WordPress user).
Please take a look at our video about this: https://youtu.be/nm7f7RDSYow
3. Currently it's not possible to have the same layout appointments have their layout and events have their you will need to create separate things depending on your need.
Kind Regards,
Marko Davidovic [email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thanks Marko!
Hello Dani,
We are glad that we're able to help you.
If you have any further questions please don't hesitate to open another ticket.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables