We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2914841
Amelia Support for a Service
Closed

Comments

  • Richard EAger started the conversation
    November 12, 2021 at 7:52am

    Would Amelia support a service/course that comprised of the following group of meetings/appointments? 

    A course would consist of:

    1.  a one-on-one session where the client can choose from up to 6 appointment slots on a designated date. 
    2. A classroom session of 1 hour on a nominated time on the following day, for all the clients who had made a one-on-one appointment in point 1. above
    3. 2 further classroom sessions of 1 hour each on the following consecutive days at nominated times on each day - as per point 2.

    This service would be able to be selected by different location who would choose these own starting date (point 1.) and times (points 2. and 3.)

    I would really appreciate you responding to this .


    Thanks


  •  1,895
    Miloš replied
    November 16, 2021 at 4:13pm

    Hi Richard,

    Thank you for your inquiry and sorry for our late response, we had a nonworking day in our country (plus the weekend).

    1. If you create a service with a maximum capacity of 1, then a one-on-one session will be available, but you should know that in our plugin admin sets the duration of the service and if the customer wants to set a different duration this can only be added with our extras that can be created beside services and have its own duration. For example, you can set the basic service duration to be 1 hour and then create extras so customers can choose extra 30 minutes or 1 hour to add together with the service.

    2. For this one you would need to use our events but at the moment we don't have the option to restrict other customers from booking the event. The only workaround would be to put the event booking form on some private page and send a link in the Approved Appointment Notification so customers that have booked the first one-on-one session can access that link and make another booking.

    3. For this one you will also need Events since only events can have already predefined start and end dates and times.

    Best regards.


    Kind Regards, 

    Miloš Jovanović
    [email protected]

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