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Okay
  Public Ticket #2914716
Amelia causes fatal error with Woocommerce Klarna Payment plugin
Closed

Comments

  •  1
    Matthew started the conversation
    November 12, 2021 at 12:56am

    I have found that amelia plugin is causing a fatal error when active and trying to use woocommerce klarna payment plugin - I created a staging environment, with no other plugins active to fully test this and if Amelia is active the following error is reported at checkout every time:

    Fatal error: Maximum execution time of 30 seconds exceeded in /homepages/25/d764578729/htdocs/clickandbuilds/WeblocsMembersHub/wp-content/plugins/woocommerce/includes/wc-core-functions.php on line 1898


    no other plugin causes this error.

  • [deleted] replied
    November 16, 2021 at 3:30pm

    Hi Matthew,

    thank you for reaching out to us.

    Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

    Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.

  •  1
    Matthew replied
    November 16, 2021 at 3:36pm

    Hi Ivana, actually Aleksandar answered on another thread with a fix for this.

    It may however be beneficial to publish that fix as a blog/article as I only found a support ticket referencing to it but not actually providing the fix (until Aleksandar replied) 

    I have sent the fix to Krokedil (woocommerce klarna payment plugin dev) as they didn't have an answer either.


    thanks

  •  2,576
    Aleksandar replied
    November 16, 2021 at 8:53pm

    Hey Matthew

    As mentioned in the other ticket, we created a temporary knowledgebase article related to this:

    Klarna Payment plugin fails

    Hope it helps others before we release a permanent fix.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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