We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
We'd like to offer a package of services. However, there is no package tab on the services page. I assume we need to update the plugin to the newest version? It is on auto update now. But we still do not have the package tab available. Can you please advise. Thank you.
To add to my previous post, there is a notice in the plugins section that there is a new updated version of Amelia available (see screenshot below). And it says it is not available via automatic update. However, when I navigate via the prompts to the Version 4.53 page, the only option I seem to have is to again purchase Amelia. I've already purchased it. I just want to update it. And that being said, I don't know for sure that the update will add the package option to the services page. Please advise. Thank you.
Hi Mark,
thank you for reaching out to us
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
The Package feature is part of our Pro and Developer license and isn’t supported in Basic license,which is the one you currently have.
You can upgrade from Basic to Pro anytime; just contact us and provide the email you purchase Basic with, and let us know if you want Pro Annual or Pro Lifetime.
Then we will contact our reseller Paddle, and they will charge the payment method you use for Basic, for the amount of the difference between Basic and Pro.
So, if you decide to do so in the future please let us know
Hi Ivana,
We'd like to move forward with the Pro license. Please let me know what's needed and how best to update the plugin while maintaining all of our current settings.
Thank you, Mark
Hello Mark
Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience!
The price that you would pay for the upgrade would be a pro-rated charge, meaning you won't be paying for the price difference between licenses, since we cannot refund the time spent on the license you currently have.
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Example:
You bought a Basic Yearly license, that costs $59 (roughly $0.16 per day).
After 100 days, you want to upgrade to Pro, which costs $109 (roughly $0.3 per day).
Time remaining on Basic (what going to reduce the upgrade price): $42.4 (265 * 0.16)
Time spent on Basic: $16 (100 * 0.16)
Time remaining on Pro: $79.5 (265 * 0.3)
So, the price is not Pro - Basic (109-59=50), but instead a pro-rated charge, and you are going to be charged around $79.5 - $42.4 = $37.1.
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Your subscription renews on the same date (1 year after purchase) and your purchase code remains the same.
Please let us know if that's alright with you, and if it is, we'll charge the card (or the PayPal account, depending on what you used) we have on file and send you the installation file for the new license.
Since we have a Black Friday deal currently active, we would also refund the 30% price difference that you paid during the upgrade.
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello,
Yes, this works just fine. Please charge us the upgrade fee and let us know how to update the plugin. Right now it's set on automatic update. But that does not currently seem to be automatically updating.
Also, on another topic, we have added Woo Commerce to the site and set up a Gift Card. We would like to be able to do two things: 1) keep track of gift card numbers; and 2) once people have purchased the gift card, set up a way for them to book the appointment and 'redeem' the card, assuming it's already been paid for. Does Amelia have the functionality to handle this?
Thank you, Mark
Thank you, Will do. Just to confirm. When I upgrade the plugin and make sure that "Delete datatbase tables" is turned off, can I assume that all the current appointments in Amelia and settings will remain in the database and repopulate in the updated plugin? Thanks, Mark
That is correct, Mark
You should, however, deactivate Amelia, activate it again, and purge cache from the server, your site, and your browser. Otherwise, you may face issues like "disappearing" services (they're basically still there, but due to cache they're not being displayed).
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables