We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello, Thank you for all of your help lately.
I have another question: Is there any way to incorporate woocommerce OR onsite payment? I noticed when I toggle on woocommerce, the onsite option turns off. But, if I toggle on paypal, the onsite options stays on. I would like to use woocommerce instead of going directly to paypal.
Is that an option that can be created?
Thank you
Hi Bronwen,
thank you for reaching out to us
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
This option disappears because WooCommerce offers On Site as one of their payment options so it automatically turns off in Amelia, as it can be selected in WooCommerce.