We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2913848
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Comments

  • CHIEH HO started the conversation
    November 10, 2021 at 8:45pm

    Hi, 

    when I run a test on book appointments through Amelia, the appointment always shows "pending" on my dashboard even though I choose "Approved" in Default Appointment Status. 

    I can't get any notifications as a customer but appointment rejected mail and the "to Elmpoye" notification do not have this issue.

    Please help me out with these two questions, thank you.

  •  2,576
    Aleksandar replied
    November 15, 2021 at 10:21am

    Hello CHIEH

    Thank you for your purchase.

    Please check Amelia's General Settings and see what the default status of the appointment is configured. If it's set to "Approved", please access this service and go to the Settings tab. In there, check if the default status of the appointment is.

    If it's set to Approved there, please tell me what the minimum capacity of the service is? If the minimum capacity is above 1, and you only have one customer booked for this appointment, the status will remain Pending until the minimum capacity is reached.

    Do you have notifications for the customer enabled? Have you checked your SPAM folder? Notifications either work for all, or they don't work - they can't selectively work, so please check if you enabled the correct notifications, and if maybe they arrived as SPAM.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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