We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
For some reason we can't edit an Event we had set up. We get the spinning wheel of death. We can create new events but even after we create it we can't edit it.
Looks like we can edit everything else. Please advise, this is time sensitive.
Update: We found that by adding tags to events causes this problem, after about the 6th event it locks up. We solved the problem by deleting the tags in the database. Can you look at this and write a patch for it?
Hello Patrick
Sorry for the late response.
This should not be related to tags, and we can't replicate this issue locally.
Can you please create an event that can't be edited, and then provide me with a temporary wp-admin user (administrator), along with the database access credentials (phpMyAdmin or cPanel), and we'll gladly take a look at your site, and see what's going on.
Please note that this is a public ticket, so when sharing the credentials, make sure to enable the PRIVATE response.
Kind Regards,
Aleksandar Vuković
[email protected]
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Deleting the tags resolved the issue for a while, then it happened again. I found this thread https://tmsplugins.ticksy.com//ticket/2897024/
I went into the database, phpMyAdmin, and modified "amelia_settings" in wp_options, and changed BIG_SELECTS from 'false' to 'true'.
This seems to have resolved the problem. Can you write a patch for this?
Hey Patrick
Thanks for letting us know the issue has been resolved.
That's exactly what I would've done if you provided me with the credentials.
Since you made the change in the database, it will not revert after an update.
Unfortunately, we can't write a patch for it, since 90% of websites don't have this enabled, and there's no way for Amelia to check that dependency when it's activated.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables