We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2913713
Sorting customers by last name possible?
Closed

Comments

  •  6
    Marco started the conversation
    November 10, 2021 at 5:28pm

    Hi there,

    if I want to add an appointment into the calendar in the backend sometimes the system doesn't find a customer which is definetely in the database. Why is that?

    And the customers a sorted by their first name. That really makes no sense. Is it possible to automatically sort and search by last name? 

    Best regards, Marco

  • [deleted] replied
    November 14, 2021 at 5:01pm

    Hi Marco

    Thank you for reaching out to us.

    Can you please check if Amelia is updated to the latest version (4.3)? Can you share some screenshots of the issue or tell us if there are specific circumstances when this happens?

    I'm afraid there is no way to select the sort order in the drowdown list at the moment.

    I'll kindly ask you to add it as a feature suggestion on this page. 

    Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.


  •  6
    Marco replied
    November 15, 2021 at 9:00am

    Hi Blaženka,

    thanks for your quick response. The Update to 4.3 was published one day after my question xD

    In the meantime I realized everything is working fine now! Perfect Update, thanks to the developers!!!

    Kind regards, Marco

  • [deleted] replied
    November 17, 2021 at 12:05pm

    That's wonderful, Marco, glad to hear it has been resolved!

    If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.