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Okay
  Public Ticket #2913263
appointment bug urgent
Closed

Comments

  •  1
    Yasmine Haddad started the conversation
    November 10, 2021 at 8:29am

    Hi,

    I have a big problem.

    I put capacity 50 on my services for appointment but when a client book a date, this date become blocked for others. so just 1 client can put an appoitment for a date whereas I want to 50 persons can put their appointment for the same employee, same date and hour.

    (For example, if a client book a formation or a swimming pool, the appointment is managed the same date/hour by  the same employee for several people)

    Can you help me quickly please ?

  •  1
    Yasmine Haddad replied
    November 11, 2021 at 7:11pm

    Hi,

    I found the problem : I created one employee for several services.

    I think it's not practical to have one email address for each employees on mandatory.

    It will be better to allows to have the samed email address for several employees.

    Thanks

  • [deleted] replied
    November 12, 2021 at 3:56pm

    Hi Yasmine,

    thank you for reaching out to ussmile.png

    Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

    Yes, I'm afraid that at the moment, each employee can only have one email address that cannot repeat among other employees, and one employee cannot be available on multiple services at the same time; if he is booked for one service for 9am this time will become unavailble for other services.