Holiday Notice – Support Unavailable on April 18 and April 21

We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!

In the meantime, if you need any help, feel free to:

Amelia YouTube Channel

wpDataTables YouTube Channel

Thank you for your understanding, and we wish you a wonderful holiday weekend!

Okay
  Public Ticket #2913013
Events not loading on mobile
Closed

Comments

  • Adrian Fjeld Hansen started the conversation
    November 9, 2021 at 9:09pm

    Events are not loading on mobile however, it works perfectly fine on desktop. (it loads forever, and nothing happends on mobile) The shortcut code used is [ameliaevents], and I have assigned both services and employees to the services etc, as I saw was a common error when Googling the problem. This should not be the case for me I believe.

    This is for the non-paid version from the Wordpress plugin. Version used is 2.9.2, and it doesnt seem like I can update that without paying?

  • [deleted] replied
    November 12, 2021 at 4:13pm

    Hi Adrian,

    thank you for reaching out to ussmile.png

    That is the latest version of Amelia Lite; for the events, they should work. 

    Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.