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  Public Ticket #2913013
Events not loading on mobile
Closed

Comments

  • Adrian Fjeld Hansen started the conversation

    Events are not loading on mobile however, it works perfectly fine on desktop. (it loads forever, and nothing happends on mobile) The shortcut code used is [ameliaevents], and I have assigned both services and employees to the services etc, as I saw was a common error when Googling the problem. This should not be the case for me I believe.

    This is for the non-paid version from the Wordpress plugin. Version used is 2.9.2, and it doesnt seem like I can update that without paying?

  • [deleted] replied

    Hi Adrian,

    thank you for reaching out to ussmile.png

    That is the latest version of Amelia Lite; for the events, they should work. 

    Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.