We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have 2 different locations and 2 different employees (one for each location). The problem is whenever a client books an appointment at one location with one employee it also blocks off that time in the calendar for the other employee/location. How can I separate them so both employees/locations can be booked at the same time?
Hello Mohammed,
Thank you for your interest in our product.
What you're describing should not be possible, so we'd like to log into your website and take a look.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Marko Davidovic [email protected]
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Any updates?
Hi Mohammed
Both of your employees are connected to the same Google calendar so when one employee gets a booking it blocks this time in the connected calendar which results in blocking that time for the second employee as well.
Please connect your employees to different calendars to prevent this.