Hi there

Just found the option on the Customization area:

But after saving, it doesn't work... Apparently something goes wrong on the backend or a service configuration... Any suggestions?

It simply remains the same.. And just noticed that the Customization option doesn't work (weird because I did this changes before and had no issues).

Regards,

Hello Ivana

Please note the following update:

I've read lots of comments about this issue on Amelia, and I did everything:

1. I desactivated plugins and allowed Amelia to run, didn't work.

2. I reset the Customization on Amelia (It worked on reseting, BUT THE COLOR IS NOW UNCHANGEABLE). Please notice the changes:

3. I cleared the cache (I desactivated this plugin too before, but nothing).

Finally I found this: 

Seems like the blue background on CSS is prirotized. However, there's this other yellow/customized background uncheked:

This is only the CSS. Still I cannot make any changes.

It's been really frustrating, now I cannot even change the color layout (the reset works well, but not all the changes, only the font and text is changing after saving).

Awaiting for a response.

Thank you.

Hi Ivana, 

Sorry for too many posts. This is just the lastest update: 

I managed to change the colors by forcing CSS code:

.am-form-catalogForm-calendarDateTimeForm.am-select-date {background: linear-gradient(135deg, #eed51a 0%, #f98b16)  !important;}

.amelia-app-booking p, .el-form-item__label {color:#373737 !important;}

However, the issue on changing the Booking Form Options, still persist:

Booking Form Options

I tried everything so far to make it work. Since I'm not a code expert, I'd be glad you could help me out in this part please.

So Cache (checked), desactivating plugins (checked), form reset, changed and saved (checked), Use Global Colors option (checked); none of these worked so far.

I'd love to Display the Booking Time Zone for the client and Hide the End Time Visibility.

Note: The Page Buider is Elementor, and the theme is Astra.

Let me know if you may need more info to solve this as soon as possible.

Awaiting for a response and thank you very much.

Regards,

Hi Aleksandar

This is what I've got from the Hosting provider:

"As we have already purged cache and disabled cache on server end., there is no caching on server end. So if there is any caching. It may be due to the cache folder which still exist or might be an issue with cache plugin which is disabled other than uninstalled or else finally your browser cache unless you have tried from another system"

"I have checked the themes settings, there is no cachein"

"I'll recommend you to check this with your developer . I have removed cache and troubleshooted the issue as your developer requested"

Could there be another stuff causing the issue? 

Regarding the plugins, there shouldn't be any issues on the staging site. I tried doing that before, but nothing happened.

Regards,

Hi Aleksandar,

Just an update. I just desactivated the plugins on the staging site except for Elementor, WP Staging, NitroPack (this is a caching plugin, you can desactivate it too if you want), and Amelia.

For some reason the issue still persists.

Hope this can help to solve the problem.

Awaiting for a response and thank you again.

Regards,

Hello Aleksandar,

Well, to be honest, not really, I'm alone on this.

I can try to identify it since you're telling me that it has to be with a cache issue.

Regards,

Hello Aleksandar

Just another update about the case; I've been emailing our cache plugin provider (NitroPack), and this is what they explained to me:

Hi Yamil,
 
As my colleague had informed you, in order to apply the changes you have done on the JS or CSS files, a full cache purge should be manually performed.
 
I can see that he had excluded the amelia-booking CSS files in order to not optimize any of the dynamically generated CSS file names, which should load the proper CSS on the website.
 
During my investigation, I saw that the rendering of the page also relies on the Elementor CSS files, so I excluded them as well to ensure that the proper CSS is loaded, but I also noticed that the booking widget is loading through JavaScript, which actually makes is incompatible with the Ludicrous mode.
 
In order to load the widget properly, I have disabled the "Delay loading of non-critical resources until user interaction is detected" option, which basically puts the website into Strong mode, and after I re-optimized the page https://everlish.com/agendar/, it was loading properly.
 
We generally recommend Strong mode for your case, as it brings a better user experience. It is better to trade lab scores for a good user experience because the better user experience is what gets measured in the real world. It is also the real-world data that is being used by Google as a ranking signal, not the lab data (PSI scores).

Basically there has been some changes on the cache settings. I also changed my Hosting provider, migrating the website to a new server and waited until the DNS has propagated completely.

However, it's still without any changes, I have no idea what else I could do from my side to make those features of Amelia from the backend to work properly on the frontend.

Sorry for the long ticket, is there anything else I can do here?

Regards,

Hi Aleksandar,

Here we go again:

1. I noticed the changes on the frontend. 

2. I pushed Reset on the "Customize" section of the plugin. Everything came back to the blue color.

3. I tried to apply any changes on the "Customize" area of WordPress (excluding the /*Amelia Colors*/ CSS code on the theme). Also, I applied the cache settings as you mentioned by using NitroPack: Nothing.

4. Asked my hosting provider to purch cache on the server: nothing.

5. Cleared cache and cookies on the browser: nothing. 

6. Changed browsers: nothing

7. These changes made on WordPress "Customize" section are not working on the frontend:

- Time Zone / Display Field: ON (Doesn't show on the frontend)

- End Time Visibility: OFF (Doesn't work on the frontend - I'm still seeing the End Time on the frontend)

- Colors and Fonts: (Any changes applied on the Fonts work, but not the colors).

Pretty much the same result (I used the stage site for this test).

My question is... Are you guys applying the tests on the "Customize" area of WordPress? Or are you doing it using the FTP root folder direction of the plugin?

Remember, as I explained before, no changes applied on the "Customize" area of WordPress are working on the frontend (I desactivated all plugins, changed themes, changed servers, everything I could do from my side: nothing).

Please let me know if I'm skipping something here, anything else I can do from my side to help you out. I don't know if you ever had this issue before, but the Amelia Plugin used to work months ago on previous versions.

Awaiting for a response.

Kind regards,

Hi Aleksandar

Awesome! This actually worked as a charm! Didn't notice there was a hiden section for that (I actually thought that the changes applied on the first step along with the same settings as on the Catalog Version would affect on the services).

In any case, now we can say It is finally solved.

Thank you very much Aleksandar for the great work and support.

Kind regards,