We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2912157
Time Change
Closed

Comments

  • Brandon Stone started the conversation
    November 8, 2021 at 9:42pm

    Hello,

    All of my appointment times did not update when time change happened.

    Example:  before time change, appointment was at 8:30.  After time change, appointment is at 7:30.  I have change timezone settings in General Settings in wordpress and appointment times on wp amelia have not changed.

  •  1
    Joe replied
    November 9, 2021 at 6:45am

    I have the exact same issue. I changed the times from 7am to 5am but it still starts at 7am. I changed it for each employee and in general settings. Cannot be a cache issue as I tried on various machines and browsers

  • [deleted] replied
    November 12, 2021 at 1:43pm

    Hi Brandon and Joe!

    Thank you for reaching out to ussmile.png

    Please check if the time zone you have set in WordPress is a city, and not UTC format; and that your device time zone matches the WordPress time zone.

    If this does not work, Joe you would need to open a private ticket separately; and Brandon, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.