As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com
Hello,
All of my appointment times did not update when time change happened.
Example: before time change, appointment was at 8:30. After time change, appointment is at 7:30. I have change timezone settings in General Settings in wordpress and appointment times on wp amelia have not changed.
I have the exact same issue. I changed the times from 7am to 5am but it still starts at 7am. I changed it for each employee and in general settings. Cannot be a cache issue as I tried on various machines and browsers
Hi Brandon and Joe!
Thank you for reaching out to us
Please check if the time zone you have set in WordPress is a city, and not UTC format; and that your device time zone matches the WordPress time zone.
If this does not work, Joe you would need to open a private ticket separately; and Brandon, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.