Hello Jaya

Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

I am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.

Our developers are working on making the last name non-mandatory in the future, but I don't have an ETA that I can provide at this point.

Sorry for the inconvenience.

I'm sorry to hear that, Jaya, but I can understand, of course.

Please log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Purchases/Amelia, and if you're still within 15 days from purchase you will see the "Request Refund" button.

If you don't see it, and you're using a screen with a width lower than 1600px, you will need to scroll through that screen horizontally to see the button.

After you submit a refund request, you will not receive any confirmation emails, but you will see that the button is grayed out:

That means that the refund request is successfully submitted and that you will receive your refund in 5 - 7 business days.