Hello, a couple days ago I made 4 custom emails with my own custom HTML. I go back into notifications and the HTML and text fields are both empty. I tested it again and sure enough after creating it and saving it it will empty out again. PLEASE HELP!!!
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
This issue usually occurs when there's Grammarly or any other language tool installed on the site or browser. So, if you have some similar add-on, please disable it. It should resolve the issue.
If you have any further questions please don't hesitate to ask.
Hello, a couple days ago I made 4 custom emails with my own custom HTML. I go back into notifications and the HTML and text fields are both empty. I tested it again and sure enough after creating it and saving it it will empty out again. PLEASE HELP!!!
Amelia has officially lost my business - no support desk is a deal breaker. Thank you anyways.
Hello Mitch
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
This issue usually occurs when there's Grammarly or any other language tool installed on the site or browser. So, if you have some similar add-on, please disable it. It should resolve the issue.
If you have any further questions please don't hesitate to ask.
Kind Regards,
Marko Davidovic
[email protected]
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