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It seems that Consultant to WP user mapping works only when the WP user has the sole role of Amelia Employee.
I am not able to connect a Consultant to WP user if they have multiple roles (even if one of the roles is of course Amelia Employee).
Is there any solution to that problem?
Thank you!
Hi Pawel
Thank you for reaching out to us.
Unfortunately it is not possible with the plugin's builtin features at the moment.
You can try to find some plugins that allow you to use multiply user roles and then check is it working for you but I'm afraid we don't have any examples to provide you currently.
If there is anything else we can assist you with please don't hesitate to contact us.
Thank you for your reply.
Yes, I tried such plugins and they work fine for WP, but the Amelia Plugin does not work if there are more than one roles assigned to a user even if one of the roles is correct.
This is quite limiting to be honest as often Amelia Employees should have more rights to manage the wordpress site. Maybe someone could look into it?
Many thanks!
Hello Pawel
Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience!
What exactly are you trying to do? Amelia Employee user role has its limitations, but you would be able to modify them using a plugin like "User Role Editor". There, you can enable or disable certain capabilities of this user role.
Adding multiple user roles that are not in conflict with each other shouldn't be causing any issues with the plugin. For example, if you add an additional user role "Amelia Employee" to a "Subscriber", you will be able to assign this WP user to Amelia's employee. If you already did this, but you don't see this user offered in the "WP user" drop-down in Amelia/Employees, when you edit the employee, check if this WP user is already linked to Amelia Customer, for example.
If, on the other hand, you add the "Amelia Employee" user role to an Administrator user, you may experience issues with the plugin because they'd be in conflict with each other. So, adding any other role to the Administrator user is not recommended.
Kind Regards,
Aleksandar Vuković
[email protected]
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Hi Aleksandar.
Thank you for the reply.
I tried to merge the "Amelia Employee" and "Administrator" roles indeed. If you claim it's conflicting and can't work this way - this explains the issues I had.
It is probably safer to create 2 separate accounts for one person to handle that anyway. Which I did.
Thank you for your time and explanations. Amelia is a wonderful plugin and we are very satisfied with its functionalities!
Pawel
You are most welcome
If there is anything else we can assist you with please don't hesitate to open a new ticket.
Have a wonderful day!