Hi Richard!

Thank you for reaching out to us!

Which error is coming up?

Please download the full version from the email you received when you purchased the plugin (some hostings treat it as Spam, so please check your Spam folder as well). Also, you received an email with credentials for our store https://store.tms-plugins.com/login where you can download the full version from.

My suggestion is to update the plugin manually by following these steps:

1.) Download zip from our store or from the email you received when you purchased the plugin

2.) Use FTP to open /yourwordpressfolder/wp-content/plugins

3.) Delete existing ameliabooking folder.

4.) Upload the previously downloaded ameliabooking folder through FTP into "plugins" folder (unzip it)

5.)  Go to WP-admin panel, open Plugins section.

6.) Deactivate Amelia Plugin, and then activate it again.

7.) Clear server and browser cache

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If you are on hosting where you are not allowed to access your FTP, then follow these instructions:

Please note that after you delete the plugin from your Plugins section, you WILL NOT lose your data.

1.) Download zip from our store or from the email you received when you purchased the plugin

2.) Delete Amelia plugin from WordPress' Plugins page

3) Click on Add new in top left of your Plugins page

4) Click on Upload plugin in top left of your Plugins page

5.) Choose the previously downloaded ameliabooking.zip file

6.) When uploading is done, please Activate Amelia plugin

7.) Clear server and browser cache.

Please note that our plugin is around 8 MB in size, so if you are not able to upload it through WordPress plugins page, you will need to increase the following:

upload_max_file size, 

post_max_size,

max_execution_time

You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.

Hi Richard

Can you please check if Amelia is activated on your localhost? If the licence is not activated it wouldn't pick up that there is a new update available.

Hi Richard,

thank you for letting us know.

In that case please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hi Richard,

My bad, I apologize; can you clone your website instead?

If yes - I'll ask you to install the Duplicator plugin. It will generate a couple of files that you can send me (along with the log-in credentials), and then I can create an exact copy of your website, see what the issue is and try to resolve it.

The Duplicator plugin can export only up to 500MB of data, so if your site is bigger than that, please use the All-in-One WP Migration plugin.

Please note that the files will be too large to attach to the ticket, so you can upload them via wetransfer.com and just send me the link.

Hey Richard

Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience!

We wouldn't be able to replicate the issue locally. When I activate a purchase code locally, I am able to see the update being offered, but on some installations, WordPress requires the plugin to be deactivated first in order to see the update. Did you try that?

When we release a new version please try that, and let me know if it works.

You're welcome, Richard, thank you!

If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.

Hey Richard

This could be an issue with the SSL certificate.

Are you maybe using Let's Encrypt for an SSL certificate? If you are, please update it because their certificate expired on the 1st of October, 2021.

Reach out to your hosting provider, and ask them to update the certificate. Even though the certificate could say that it's valid until 2022, or 2023, please check Let's Encrypt's official notice about this change.

To bypass this, you can go to file ../wp-content/ameliabooking/src/Application/Commands/Activation/ActivatePluginCommandHandler.php and on line 51 you'll see this:

curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);

Below that line, add this:

curl_setopt($ch, CURLOPT_SSL_VERIFYPEER, 0);

And it will bypass the SSL issue, and activate the license. 

Please note, though, that if you migrate the site in the future, and the SSL certificate is not updated, you'll need to add this line again.

You're welcome, Richard

I'm glad to hear the issue has been resolved.

This is a known issue, and our developers are working on resolving it for one of our future updates.

Please let us know if you have any further questions.