Thank you for your patience as we worked to get back to you, we apologize for the delay, due to a high volume of tickets our team has received, our response time has been delayed, but we're working to ensure everyone receives the help they're needing!
Please check if your Employee has any busy slots in Google or Outlook calendar, if you have any of those two integrated, that could be blocking these times.
Also, please go to Amelia > Settings > General Settings and check this section:
Is use service duration setting on? Please check and let us know.
On our calendar there should be the following time slots
MON-FRI
8:30am-11:30am
12:00pm - 2:30pm
3:00pm - 5:00pm
SUNDAY
11:30am - 2:00pm
But it only shows one time slot per day. Can someone please help?
Hi William,
thank you for reaching out to us
Thank you for your patience as we worked to get back to you, we apologize for the delay, due to a high volume of tickets our team has received, our response time has been delayed, but we're working to ensure everyone receives the help they're needing!
Please check if your Employee has any busy slots in Google or Outlook calendar, if you have any of those two integrated, that could be blocking these times.
Also, please go to Amelia > Settings > General Settings and check this section:
Is use service duration setting on? Please check and let us know.