We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hey there, is there a way or option to display the details of the service in the reservation service form itself when the customer is choosing between the services?
Hi Zoe,
thank you for reaching out to us
Thank you for your patience as we worked to get back to you, we apologize for the delay, due to a high volume of tickets our team has received, our response time has been delayed, but we're working to ensure everyone receives the help they're needing!
Description can be seen in Catalog View (shortcode [ameliacatalog]):
Hey there, thank you for your response.
Another question is what is the blue dot for? May I know the purpose please?
Is there a way to remove it if not needed?
Thanks!
Hi Zoe,
Thank you for the kind reply!
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
The little dot cannot be removed at the moment, I'm afraid. They serve mostly as a way to easily categorize your services.
ok thank you!
Hello Zoe.
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Kind Regards,
Aleksandar Vuković
[email protected]
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