We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2910477
User custom meta
Closed

Comments

  •   Roger started the conversation
  • [deleted] replied

    Hi Roger,

    thank you for reaching out to ussmile.png

    Thank you for your patience as we worked to get back to you, we apologize for the delay, due to a high volume of tickets our team has received, our response time has been delayed, but we're working to ensure everyone receives the help they're needing!

    Are you referring to Custom Fields? Do you want to change the content of these fields or send them to another software?

  • Roger replied

    Change the content of the fields.

  •  2,576
    Aleksandar replied

    Hello Roger

    MetaData and description are pulled from the appointment depending on how you configured them. If you want to change the content of these fields after the appointment has been booked, it may be possible to achieve this using one of the front-end hooks.

    Unfortunately, we don't have hooks (action and filters) at the moment. What we have is a few JS hooks that are triggered depending on the view:

    window.beforeAddToCalendarLoaded()
    window.beforeBookingLoaded()
    window.beforeSearchLoaded()
    window.beforeSearchFiltered()
    window.afterSearchFiltered()
    window.beforeConfirmedBooking()
    window.beforeCatalogLoaded()
    window.afterSelectCatalogCategory(object_category)
    window.beforeCatalogCategoryLoaded(object_category)
    window.beforeCatalogServiceLoaded(object_category, object_service)
    window.afterSearchActivateService(object_appointment, object_serviceActive)
    window.afterSearchGoToSecondStep(object_appointment, object_serviceActive)
    window.afterBookingSelectDateAndTime(object_appointment, object_serviceId, object_providerId, object_locationId)
    window.afterBookingSelectService(object_appointment, object_serviceId, object_providerId, object_locationId)
    window.beforeConfirmBookingLoaded(object_appointment, object_service, object_provider, object_location)
    window.afterConfirmBooking(object_appointment, object_service, object_provider, object_location)

    We still don't quite understand what you want to achieve, though, so could you please be more specific about what you want to change; when; and for which payment method?

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

    Rate my support

    wpDataTables: FAQ | Facebook | Twitter | InstagramFront-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | InstagramAmelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables

  • Roger replied

    Great ! that's what I needed !

  •  2,576
    Aleksandar replied

    I'm glad to hear that, Roger!

    Sorry for the late response. Our team is cut in half due to Covid-19 infections, so our response times are longer than usual. Thank you for your patience!

    If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

    Rate my support

    wpDataTables: FAQ | Facebook | Twitter | InstagramFront-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | InstagramAmelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables