We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2910338
Notfication Email Adress
Closed

Comments

  • Lukas Ehlhardt started the conversation

    Hi, I would like to either a) provide all employees with the same email address or b) have the notifications about services booked by the customer additionally all sent to one [email protected].

    Is this somehow possible?

    Basically the employee function bothers me a lot. Any chance to disable this somehow? I don't need employees, I just need a booking system

    Thank you!
    Best
    Lukas

  •  2,576
    Aleksandar replied

    Hello Lukas,

    Thank you for purchasing Amelia, and for reaching out to us.

    Amelia cannot work without employees, so you need to have at least one employee and assign that employee to all services. However, please note that once an employee is booked for one service (s)he cannot be booked for another at the same time.

    One email address can't be assigned to multiple users, since they are saved in the database, and there can be no duplicate users in there.

    You can however add an email address in Amelia Settings/Notifications, and all emails sent (to both employees and customers) will arrive at this email as well.

    This option allows you to set multiple additional addresses that will receive all notifications that you have enabled on the Notifications page. If, for example, you want the admin and/or manager to receive all emails about appointments, just write their email addresses here and all email notifications that will be sent to employees and customers will be sent to these email addresses as well. Once you fill in the first address press enter and the first address will be saved so you can add then the second one press enter, etc.

    If you have any further questions please don't hesitate to ask

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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