We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2910128
Installing the update
Closed

Comments

  •  2
    chauna started the conversation
    November 5, 2021 at 2:14pm

    The updated program is not automatically updating and I’m not sure how to manually do the update what I’ve read online it says to delete the Amelia I have now and then reinstall the updated version my question is will I lose my information on the Amelia that’s on my computer now and will I have to redo all the services

  •  2,576
    Aleksandar replied
    November 8, 2021 at 6:38pm

    Hello there.

    Thanks for reaching out to us.

    If you have Amelia's purchase code active in Settings/Activation, the update should be easily handled through the Plugins section. In some WordPress instances, you need to first disable the plugin before you can click on "Update now", so please try that.

    If that fails, please go to Dashboard/Updates, and see if you can update the plugin from there.

    If that fails as well, you can update the plugin manually, without being worried about your data. First, log into our store, and download the plugin (you're always downloading the latest version).

    After that, go to Amelia Settings/Activation and make sure that the "Delete database tables" slider is disabled. If you're on WP 5.8+, you can go to the Plugins section, disable Amelia, and then click on Add New, and upload the previously downloaded .zip file. 

    WordPress will then inform you that you're replacing one version with another, so you need to agree with that, and that's it. You won't lose your data since "Delete database tables" is disabled, but when you activate the plugin, make sure to purge all cache from your website. 

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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