We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi! Our frontend employee panel doesn't allow employees to change availibilities or any other specifics in their profile anymore. It did before but doesn't as of yesterday. Did an update, maybe that's the reason?
Thanks
Oh and yes all the employee settings are ok in the backend, I checked!
Roles Settings
Configure their services (toggle on)
Configure their schedule (toggle on)
Configure their days off (toggle on)
Configure their special days (toggle on)
Manage their appointments (toggle on)
Manage their events (toggle on)
Enable Employee Panel (toggle on)
https://relevailleslaurentides.com/nouveau/portail-employes/
Hi Sabrina!
Thank you for contacting
Most likely; please go to edit that page and check if the shortcode looks like this:
[ameliaemployeepanel appointments=1 events=1 profile-hidden=1]
If it does either remove the profile-hidden=1 bit or check the slider on the widget editor:
Hope this helps!
Oh my! It was indeed on "off" in the widget but the shortcode said profile-hidden=1. How did that happen?! It wasn't like that before the update!
Anyways, it worked, so thanks!
It was automatic with the update in some cases, I'm afraid; I do apologize for the inconvenience, Sabrina.
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Thank you for your time!