We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
If I purchase the Basic Plan (lifetime) but what to upgrade to pro later...will that have to be an additional purchase?
Or will I be able to pay the difference? I'm not sure if my business will need the packages provided in the pro plan.
Hello Justin,
If you buy a "lifetime license", we can't upgrade the license, you have to buy another one. But if you buy within 90 days, we can easily refund Basic Lifetime. If you buy outside of 90 days, when you buy Pro or Developer Lifetime, we would refund you the Basic Lifetime amount for that purchase and revoke the purchase code for Basic Lifetime.
Kind Regards,
Marko Davidovic [email protected]
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Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
thanks last question. if i get the annual plan for DEV/PRO and then i want lifetime, can i upgrade to that? if so, what's the cost?
Hello Justin,
You can upgrade the license later if you want.
The price that you would pay for the upgrade would be a pro-rated charge, meaning you won't be paying for the price difference between licenses, since we cannot refund the time spent on the license you currently have.
For example: You bought a Basic Yearly license, that costs $59 (roughly $0.16 per day).
After 100 days, you want to upgrade to Pro, which costs $109 (roughly $0.3 per day). Time remaining on Basic (what going to reduce the upgrade price): $42.4 (265 * 0.16)
Time spent on Basic: $16 (100 * 0.16)
Time remaining on Pro: $79.5 (265 * 0.3)
So, the price is not Pro - Basic (109-59=50), but instead a pro-rated charge, and you are going to be charged around $79.5 - $42.4 = $37.1.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables