We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
SMS notifications don't work anymore.
I have absolutely no idea why, because I didn't change anything on the website.
Please help,
Hello Pierre-Alex
If you're referring to SMS statuses, those can be false alarms. Can you please click on the refresh icon you see under "Cout", and let us know if they refreshed to "Delivered"?
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello,
It seems to work properly now, but I'm pretty sure there was a disfunctionning during a short period from your SMS service.
I close the ticket.
Thank you
Hi Pierre-Alex,
thank you for letting us know!
I apologize for the inconvenience caused; if you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.