We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2909225
Cannot add an Employee - hangs
Closed

Comments

  •  1
    Graham Lucas started the conversation
    November 4, 2021 at 10:20am

    Hi, 

    I have purchased Amelia and installed the plugin on to my local by flywheel site. 

    I have just made a start on the Quick Guide - "Start Working with Amelia Wordpress Appointment Booking Plugin", and have tried to create an Employee,  but it hangs, with "Please Wait" and it has been sat there for over 5 minutes.

    Could you please help. I tried this in both Chrome and Firefox and get the same problem.

  • [deleted] replied
    November 7, 2021 at 2:10pm

    Hi Graham,

    thank you for reaching out to ussmile.png

    Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.


  •  1
    Graham Lucas replied
    November 8, 2021 at 8:50am

    Hi Ivana, 

    It's ok thank you, I managed to resolve this issue by loading the plug in on our production site. I am unsure why we are having these issues on our local (on premise site), but it is now working, so you can close this ticket.

    Thank You.

    Graham Lucas

  • [deleted] replied
    November 10, 2021 at 1:31pm

    Thank you for the update, we are glad to hear thatsmile.png

    If there is anything else we can assist you with please don't hesitate to open a new ticket.

    Have a wonderful day!