Hi, Sara, 

Thank you for choosing Amelia. 

If you activated the plugin's purchase code in Amelia Settings/Activation, you should be able to update the plugin through the WordPress Plugins section. In some installations, try deactivating the plugin first, and see if the update will be offered. 

If that doesn't work, try going through Dashboard/Updates, and if that doesn't work either, you can log in to our store with the credentials you received when you purchased the plugin; download the plugin from there, and update it manually. 

After the purchase, we sent you an email with credentials for the TMS Store, where you can access your purchase code and plugin anytime. So please log in to your account in the TMS store and download Amelia from there. 

If you have any further questions please don't hesitate to ask.

Hello Sara,

How are you testing the notifications? Have you enabled the notification you're trying to send? Is the appointment status correct for the notification you're trying to send? Please provide us with more details about the issue.

Hello Sara,

You have set up cron and adjusted in such a way to only work once a day. So, the notification will not be sent 24 hours before the appointment, but the cron checks, if there is anything to send, will be activated only once a day. You must reduce the interval.

If you set the interval to be 15 minutes, the cron runs every 15 minutes, and checks if there's an email to be sent. So, in Amelia Notifications, your scheduled notifications are set to run every day at a certain time. If you set that time to be 15:00 (for example), the emails will be sent when the cron runs after that time.

For example, there's an appointment booked for tomorrow, and it's currently 14:44 - the cron runs, but since it's not yet 15:00, it doesn't send anything. It runs again after 15 minutes, so at 14:59, but there are still no emails flagged by Amelia, so it doesn't send anything. Then it runs again at 15:14 and it sees there's an email that should've been sent at 15:00, so it sends the email. It will only send emails when Amelia sees an appointment scheduled for the next day.

The same applies to 24h before the appointment reminder - if there's an appointment scheduled for 12:00 tomorrow, the cron runs every 15 minutes, so for example it runs at 11:59, but no notification is sent because it's 24:01 before the appointment. Then, it runs at 12:14, and sees that there's a notification that should've went out at 12, so it's sent. In the current setup, the cron runs at 11:59 today, and then it runs at 11:59 tomorrow, and misses the run.