We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I had a lot of issues setting up notifications for Amelia to even send notifications and now that it's working the notifications themselves are a mess. If I write a notification in the text mode, the person doesn't receive it but if I write it in the HTML then the person receives the notification (tried it all with a test email). The problem is if I do it in the HTML format then it's the same for all notifications and if I change another one all of them change.
Please help!
P.S. SMTP mail wasn't working no matter how many times I tried and definitely had the right details, I have set up the SMTP through WP mail.
Thanks!
Veronika
Hi Veronika,
thank you for reaching out to us
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Hi Veronika!
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.
Thank you for the credentials; I have forwarded the full inquiry to our level 2 department, especially since the cron seems to be having issues as well. They work from tomorrow on so they will contact you back as soon as possible.
Hey Veronika
We can confirm there's a bug in Amelia in regard to the HTML editing mode in Notification templates. We apologize for the inconvenience.
Our developers are looking into it, and hopefully, the issue will be resolved soon.
As for the cron - I don't know what's happening with that. Can you please reach out to their support team and see if they can help you with that plugin? If not, you can try using some other Cron-making plugin, or reach out to your hosting provider and ask them to set up the cron job on your server.
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
One more thing Veronika.
At the moment, the only workaround for this would be to edit one template in HTML and once you're done editing it, switch back to the Text Editor. Save it, and move to another template, then repeat the same process.
So, only once you switch to another template, and either save or switch to Text Editor will the previous template be applied.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
You're welcome, Veronika
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables