We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello dear team,
Since the update, the calendar is no longer displayed in the frontend and some functions are not displayed in the backend either. e.g. I only find an empty page under adjustments and the new function for FAcebook Pixel is not displayed to me or the page remains empty.
I had to do the update via FTP because it didn't work out of the backend. Maybe it has something to do with that. however, i downloaded the plugin from my customer area.
Can you please help me urgently!
thanks
Hi Lina!
Thank you so much for the access and for reaching out to us; I reuploaded the whole plugin 4.3 ver just in case, however, it did not resolve the issue; but there is an error indicating a potential conflict.
Do you use SG Optimizer plugin by any chance? If so, it could cause a conflict between Amelia and SG Optimizer. Please exclude the pages with Amelia forms from SG Optimizer settings.
If it doesn't help, please deactivate all other plugins you use and check if it helps. If it is, start activating the plugins one by one until you find the one that affects Amelia's layout (because we're not allowed to interact and disable other plugins; we can only handle Amelia).
Hope that will help.
Looking forward to hearing from you.
Hi there,
no, I have not installed the SG Optimizer plugin. I have WP Rocket as an optimization plugin, but if I deactivate it, the calendar is not shown in the front-end either.
What I can see, however, is that there is an error in the front end on the pages where the calendar should be displayed, which has to do with the Facebook Pixel from the Amelia plugin.
Apparently that's where the problem hangs.
Maybe this will help you to check what it could be.
Hi there,
Again for info, I have just deactivated all plugins and only activated amelia and Woocommerce and unfortunately the calendar is still not displayed.
So it seems to be related to the Facebook problem I guess.
Hi Lina!
Thank you for your patience as we worked to get back to you, we apologize for the delay, due to a high volume of tickets our team has received, our response time has been delayed, but we're working to ensure everyone receives the help they're needing!
The issue was with cache; once the plugin was deactivated and cache cleared, the issue was resolved:
Oh great, many thanks <3
You are most welcome
If there is anything else we can assist you with please don't hesitate to open a new ticket.
Have a wonderful day!