We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi
I want to know how can a client do to open a ticket. I have the lifetime license, and I do not charge maintenance to my clients.
Do they need to register here and have my license?
But if I give them my license, they can install amelia pro on any other wordpress, right?
Thanks
Hi Clara,
thank you for reaching out to us
I'm afraid that we can only provide support directly to the purchase holder; as per Terms & Condidions: We do not provide support Service to User’s end clients.
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Ok. Thanks. You can close the ticket
Thank you for your time, Clara!
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.