We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I'm using amelia with woocommerce payement gateway, so it is woocommerce witch send customer notifications by email.
I need to add customer front end link to the woocommerce email, but the %customer_panel_url% tag doesn't work.
i have also troubles with account creation : i can't link existing wordpress user, woocommerce user with amelia clients... when i try to find wordpress/woocomerce account on the amelia's clients modiication panel, it doesn't work... (no matching data...) so i can't give the link with authentication...
Hi Angenon
Thank you for reaching out to us.
If you want your Customers to access their profiles on the front-end Customer panel, you need to create a Customer panel and include %customer_panel_url% placeholder in the Appointment Pending or Appointment Approved email notification (not in the Customer Panel Access notification since this one is made for the password change, or any other emailing system as this information cannot be processed in the same was is it is in Amelia):
After they receive an email that their appointment is booked, they will see the link to log into the Customer Panel, and the first time they visit that link, they will enter the password which they will later use to log into the panel. Or, if you disabled access with a password, they will receive a token that will allow them to log in straight away.
Also, if you test the Customer Panel, you should book a test Appointment with an email address that wasn't used for any Amelia user before. You should access the Panel being logged out from the WP Admin user (it will be even better if you use incognito mode). Only then the link and the Panel itself will work correctly.
If you want to connect Amelia Customers to existing WP Users, you should assign the Amelia Customer role to these WP Users on the Users page, and then connect them to Amelia Customer profiles: