We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2907163
I’ve been having multiple issues with the booking system. The scheduling is being booked incorrectly and we have the proper time zone and it’s showing up in my calendar incorrectly and it’s also not loading appointments availability when a client is trying to book
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Comments

  • Jasond started the conversation
    November 1, 2021 at 7:08pm

    I would like these issues solved as it is slowing down my business 

  • [deleted] replied
    November 2, 2021 at 4:12pm

    Hi Jasond,

    thank you for reaching out to ussmile.png

    Please check if you have this option activated in Amelia > Settings > General Settings:

    9525118401.png

    If it is, the client from another time zone will see it differently and the times will be displayed differently if site is accessed from a device set in a time zone which is different from your WordPress time zone. Does your WordPress time zone matches your device's?

    Have you adjusted all of the employee schedules? Where are the gaps exactly, which times are unavailable and should be available? Please let me know.