As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay
  Public Ticket #2907163
I’ve been having multiple issues with the booking system. The scheduling is being booked incorrectly and we have the proper time zone and it’s showing up in my calendar incorrectly and it’s also not loading appointments availability when a client is trying to book
Closed

Comments

  • Jasond started the conversation
    November 1, 2021 at 7:08pm

    I would like these issues solved as it is slowing down my business 

  • [deleted] replied
    November 2, 2021 at 4:12pm

    Hi Jasond,

    thank you for reaching out to ussmile.png

    Please check if you have this option activated in Amelia > Settings > General Settings:

    9525118401.png

    If it is, the client from another time zone will see it differently and the times will be displayed differently if site is accessed from a device set in a time zone which is different from your WordPress time zone. Does your WordPress time zone matches your device's?

    Have you adjusted all of the employee schedules? Where are the gaps exactly, which times are unavailable and should be available? Please let me know.