We are trying to setup Amelia to send notifications to customers. However nothing seems to be working.
We've tried using PHP mail, SMTP mail, and WP mail but nothing works. We know we've entered our SMTP settings correctly too as we've used the same settings on the WP SMTP plugin and that is succesfully sending emails.
Issue with email notifications could be caused by several reasons:
1. Your hosting provider is blocking all 3rd party settings, and only allowing their SMTP (or other) settings. 2. Your website has PHP version less than 7 3. The credentials are not correct 4. There's something else blocking the notifications from being sent. 5. If you're using Gmail, please make sure "Allow less secure apps" is enabled.
Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website, and see what's going on.
1. I don't think the host is blocking all 3rd party settings as the plugin WP Mail SMTP can send emails fine. 2. Our website is running PHP version 7.4 so I think that's fine. 3. The credentials are almost certainly correct, I've triple checked them. 4. I can't think of anything then would be blocking notifications. 5. We're not using gmail for our sender email.
I've created a login for you, so that you can take a look at the site. Here are the login details.
Hi,
We are trying to setup Amelia to send notifications to customers. However nothing seems to be working.
We've tried using PHP mail, SMTP mail, and WP mail but nothing works. We know we've entered our SMTP settings correctly too as we've used the same settings on the WP SMTP plugin and that is succesfully sending emails.
Any help is greatly appreiated.
Thanks
Hi Tim,
thank you for reaching out to us
Issue with email notifications could be caused by several reasons:
1. Your hosting provider is blocking all 3rd party settings, and only allowing their SMTP (or other) settings. 2. Your website has PHP version less than 7 3. The credentials are not correct 4. There's something else blocking the notifications from being sent. 5. If you're using Gmail, please make sure "Allow less secure apps" is enabled.
Please check these points, and let me know if you were able to resolve the issue. If you're still not able to resolve the issue, we'll need to remote into your website, and see what's going on.
Hi Ivana,
Thanks for the reply.
1. I don't think the host is blocking all 3rd party settings as the plugin WP Mail SMTP can send emails fine. 2. Our website is running PHP version 7.4 so I think that's fine. 3. The credentials are almost certainly correct, I've triple checked them. 4. I can't think of anything then would be blocking notifications. 5. We're not using gmail for our sender email.
I've created a login for you, so that you can take a look at the site. Here are the login details.
Username: wpamelia
Pass: YND5J&gpU^VU@O2Z*WRnlY*O
Thanks
Hi Tim,
thank you for the credential and for checking the points
Could you also include the URL of your website as you have not submitted it initially during ticket opening.
Looking forward to your reply.
Hi Ivana,
Apologies, the url is https://pooches-paddock.co.uk/
Thanks
Hi Tim,
not a problem! Thank you so much
Just please check the password as that is usually the reason for the access to be rejected as it was:
I left it on 2 attempts, after trying twice so that it would not lock me out.