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Okay
  Public Ticket #2906452
Package Appointment times
Closed

Comments

  • Abby started the conversation
    October 31, 2021 at 7:41pm

    Hi 

    Is there anyway to remove all the times from the package appointments. I have put specific times but when it comes to trying to book onto a appointment it shows all the times instead of the ones I set 

  • Abby replied
    November 1, 2021 at 2:39pm

    can you reply please?

  • [deleted] replied
    November 2, 2021 at 12:31pm

    Hi Abby,

    thank you for reaching out to ussmile.png

    I apologize for the later reply; our work hours are 10:00 - 17:00 (can vary up to 1-2 hours) CET Monday - Friday, and we have also implemented working weekends; so you can expect a response from us then. We have a response time limit 3-5 days but we mostly respond to tickets in 24 hours on work days. We aim to respond to tickets in order in which they have arrived.

    For this issue, you can go to Amelia >  Settings > General Settings, and enable this option (use service duration for booking a time slot):

    4194277429.png

    Because if it's off, the offered appointments will appear in intervals set by Default Time Slot Step. 

    Hope this helps!

  • Abby replied
    November 2, 2021 at 1:38pm

    I have done this but the appointment in packages is still showing up every as opposed to the allocated timings. 

  • [deleted] replied
    November 5, 2021 at 9:55am

    Hi Abby,

    thank you for the screenshots!

    In that case, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.