Hi Federica,

thank you for reaching out to us

Please check what payment method you have set for the booking; if it's an online payment method, please check if it was set up fully.

If it's on site, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hi Federica!

Yes, I'd love to; this is why I asked for temporary access to the site. You can go to WordPress > Users > Add New and add a new Administrator user with my email ([email protected]), with any username and password.

After you've done that you can send the user and password here; just make sure to tick off PRIVATE reply because this ticket is currently PUBLIC (anyone can see it).

Hello Federica

I sincerely apologize for the late responses.

Your WooCommerce Advanced Settings were pointing to two non-existing pages for Cart and Checkout:

When I edit these pages, you can see that there are "no results found":

That's what Amelia was pointing to as well - it redirected the form to ?page=152, which didn't exist. I created two pages on your site "CART" and "CHECKOUT" and added the needed shortcodes on those pages, and now Amelia redirects to the Cart:

And to the checkout:

You can modify the pages and style them anyway you want, but that was the issue the entire time.

Once again, sorry for the delays.