We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have just implemented Amelia on my website, but when I press confirm after entering the pax details, I get to a page with this message:
No Results FoundThe page you requested could not be found. Try refining your search, or use the navigation above to locate the post.
Update: now I get the spinning wheel likes it's loading and it is stuck in there, does not go forward.
Thanks for your help
Hi Federica,
thank you for reaching out to us
Please check what payment method you have set for the booking; if it's an online payment method, please check if it was set up fully.
If it's on site, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Hello Ivana,
thanks for your reply. I've set the online payment through WooCommerce and everything seems to be set fully.
Is there any way you could check if I am missing something even if the payment is online?
Thank you!
Hi Federica!
Yes, I'd love to; this is why I asked for temporary access to the site. You can go to WordPress > Users > Add New and add a new Administrator user with my email ([email protected]), with any username and password.
After you've done that you can send the user and password here; just make sure to tick off PRIVATE reply because this ticket is currently PUBLIC (anyone can see it).
Hello Ivana,
this is quite an urgent matter for me to solve, could you please let me know if there is any update?
This is slowing me down going live with the website.
Thanks for your understanding
Hello Federica
I sincerely apologize for the late responses.
Your WooCommerce Advanced Settings were pointing to two non-existing pages for Cart and Checkout:
When I edit these pages, you can see that there are "no results found":
That's what Amelia was pointing to as well - it redirected the form to ?page=152, which didn't exist. I created two pages on your site "CART" and "CHECKOUT" and added the needed shortcodes on those pages, and now Amelia redirects to the Cart:
And to the checkout:
You can modify the pages and style them anyway you want, but that was the issue the entire time.
Once again, sorry for the delays.
Kind Regards,
Aleksandar Vuković
[email protected]
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