We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2905672
Fatal Errors on Wordpress Site
Closed

Comments

  • Sean Lahti started the conversation
    October 29, 2021 at 7:52pm

    wpDataTables appears to be crashing my website intermittently. 

    I am seeing the error in the screenshot attached when the site goes down. I get Fatal Errors and Critical Errors. 

    I already tested all other plugins, tested the theme, upgraded memory & resources. The only thing left here is wpDataTables. 

    Please assist!

  • [deleted] replied
    November 2, 2021 at 12:10pm

    Hi Sean

    Thank you for reaching out to us.

    Do you have this issue with all tables or is there a difference if it is a specific table type? Do you have any errors in the console which need to be resolved?

    Are you able to access the backend? Please provide us with a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.

  •   Sean Lahti replied privately
  • [deleted] replied
    November 3, 2021 at 11:29am

    Hi Sean 

    Since this is a duplicate ticket I will be closing this one to avoid confusion.

    Thank you for understanding.