We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I've created 4 Services in 3 Categories, all tied to a single "Employee" (me).
The Services dropdown doesn't show up in the form.
Hello? Anybody there? I need this thing working. If you're unable to assist me I'd appreciate a refund.
Go ahead and close this ticket for now. I discovered that un-assigning all the Services from Employees, then re-assigning them one-by-one caused the new stuff to show up.
Bizarre little workaround that shouldn't be necessary.
Hi Darryl
Thank you for reaching out to us.
Apologies for the late reply, I am glad to hear everything is working now.
If you come across this issue again here are some points you can check
1. Are these services visible on the site?
2. If they are, is the employee assigned to these services?
3. If he is, check his working hours. Working hours where services are defined in the intervals will only show the services defined in there. Make sure these two services are also included.
4. Did you assign the employee to another location? If you did, please go to Amelia/Locations, and make sure that the location is visible.