"fatal error with wpDataTables plugin" (#2905261) / TMS-Plugins

Comments

Dongsoon started the conversation
October 29, 2021 at 9:25am
Hi,

I got d fatal error with woDatTables plugin

And i got a below messages 4 more times

More I concened, sometimes can not save posing or page with many wpDataTables plugin's chart and tables

In this result Some page cannot open in wordpress Admin page

What's problems? What can i do?
AS your reply was so late, I some kine of test.
1. One of chart have a error then fatal error take place
- remove the error chart ane create a new chart
in page repace the chart number with new on, then everything's ok
2. But although all charts and tables are work properly, some page take a fatal error
in this case I think page has many chart & table, that page can not save perfectly. some error take place that page..

Look below link pge. this page can show normaly in web, But I cannot access this page in order to edit in admin board. When i click this page on admin board, fata error take place and send below fata error message

https://happist.com/584320/

Current Theme: GeneratePress (Version 3.1.0)
Current plugin: wpDataTables (Version 3.6)
PHP version 7.4.23

오류 세부 사항
====================
유형(type) E_ERROR의 오류는 /home/happist/wp-content/plugins/wpdatatables/source/class.sql.php 파일(file)의 49 행에서 발생했습니다. 오류 메시지(Error message): Uncaught Exception: There was a problem with your SQL connection - Too many connections in /home/happist/wp-content/plugins/wpdatatables/source/class.sql.php:49
Stack trace:
#0 /home/happist/wp-content/plugins/wpdatatables/source/class.sql.php(39): PDTSql->sqlConnect()
#1 /home/happist/wp-content/plugins/wpdatatables/source/class.connection.php(39): PDTSql->__construct()
#2 /home/happist/wp-content/plugins/wpdatatables/source/class.wpdatatable.php(894): Connection::create()
#3 /home/happist/wp-content/plugins/wpdatatables/source/class.wpdatatable.php(4229): WPDataTable->__construct()
#4 /home/happist/wp-content/plugins/wpdatatables/source/class.wpdatachart.php(1306): WPDataTable::loadWpDataTable()
#5 /home/happist/wp-content/plugins/wpdatatables/source/class.wpdatachart.php(2745): WPDataChart->loadChildWPDataTable()
#6 /home/happist/wp-content/plugins/wpdatatables/controllers/wdt_functions.php(595): WPDataChart->loadFromDB()
#7 /home/happist/wp-includes/shortcodes.php(356): wdtWpDataChartShortcodeHandler()
#8
[deleted] replied
October 31, 2021 at 6:09pm
Hi Dongsoon

Thank you for reaching out to us.
Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.

Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.
If you are not able to locate the source of the issue please provide us with a temporary WP-admin (administrator) user for your site where this happens and the ID's of the affected tables/charts, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.

You can write credentials here just check PRIVATE Reply so nobody can see them except us.