i'm setting up Amelia and have been testing the "Appointment Approved" emails. Unfortunately there are no line breaks happening with the <p></p> and <br> tags. The bold fonts are working so I think it's just the line breaks? The text in the HTML Mode box is below:
<p>Hi <strong>%customer_first_name%</strong>, </p> <p> <br> </p> <p>Your <strong>%service_name%</strong> appointment with <strong>%employee_full_name%</strong> has been successfully booked. </p> <p> <br> </p> <p>The session will be done on Zoom (link details below) at <strong>%appointment_date_time%</strong>. </p> <p>The link for the call is: %zoom_join_url%</p> <p>(If you haven's already got Zoom on your phone or computer, you can download it (for free) here: https://zoom.us/download) </p> <p> <br> </p> <p>I'm super excited to see you,</p> <p> <strong>%employee_first_name%</strong> </p> <p> <strong>Cancer Dojo Coach</strong> </p>
Do I need to include the full HTML? (e.g. <Head>, <body> etc)
Please make sure you add this in the HTML editor and you will be able to see the live preview of the notification in the text mode.
If you have Grammarly or another language tool installed please disable it for this page in order to save the notifications successfully.
If you still can't get it to work please provide us with some screenshots or a screen recording of the issue so we can get a better understanding, or you can provide us temporary admin login credentials so we can investigate this furher.
I followed your instructions but it doesn't seem to help. I have attached a screen recording. The email doesn't have any line-break formatting but it does have the bold text.
Thank you for your patience as we worked to get back to you, we apologize for the delay, due to a high volume of tickets our team has received, our response time has been delayed, but we're working to ensure everyone receives the help they're needing!
Is your Amelia on version 4.3? Please check. If it is and the issue persists, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
hi
i'm setting up Amelia and have been testing the "Appointment Approved" emails. Unfortunately there are no line breaks happening with the <p></p> and <br> tags. The bold fonts are working so I think it's just the line breaks? The text in the HTML Mode box is below:
Do I need to include the full HTML? (e.g. <Head>, <body> etc)
Hi Scott
Thank you for reaching out to us.
Please make sure you add this in the HTML editor and you will be able to see the live preview of the notification in the text mode.
If you have Grammarly or another language tool installed please disable it for this page in order to save the notifications successfully.
If you still can't get it to work please provide us with some screenshots or a screen recording of the issue so we can get a better understanding, or you can provide us temporary admin login credentials so we can investigate this furher.
Hi Blaženka
I followed your instructions but it doesn't seem to help. I have attached a screen recording. The email doesn't have any line-break formatting but it does have the bold text.
Thanks
scott
Hi Scott,
thank you for contacting back
Thank you for your patience as we worked to get back to you, we apologize for the delay, due to a high volume of tickets our team has received, our response time has been delayed, but we're working to ensure everyone receives the help they're needing!
Is your Amelia on version 4.3? Please check. If it is and the issue persists, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Thank you, it looks like the update from 4.2 to 4.3 has fixed the issue!
Thank you for letting us know we are glad to hear that
If there is anything else we can assist you with please don't hesitate to open a new ticket.
Have a wonderful day!