We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2905213
HTML outbound mails not showing properly
Closed

Comments

  • Scott started the conversation
    October 29, 2021 at 8:24am

    hi

    i'm setting up Amelia and have been testing the "Appointment Approved" emails. Unfortunately there are no line breaks happening with the <p></p> and <br> tags. The bold fonts are working so I think it's just the line breaks? The text in the HTML Mode box is below: 

    <p>Hi 
      <strong>%customer_first_name%</strong>,
    </p>
    <p>
      <br>
    </p>
    <p>Your 
      <strong>%service_name%</strong> appointment with 
      <strong>%employee_full_name%</strong> has been successfully booked.
    </p>
    <p>
      <br>
    </p>
    <p>The session will be done on Zoom (link details below) at 
      <strong>%appointment_date_time%</strong>.
    </p>
    <p>The link for the call is: %zoom_join_url%</p>
    <p>(If you haven's already got Zoom on your phone or computer, you can download it (for free) here: 
      https://zoom.us/download)
    </p>
    <p>
      <br>
    </p>
    <p>I'm super excited to see you,</p>
    <p>
      <strong>%employee_first_name%</strong>
    </p>
    <p>
      <strong>Cancer Dojo Coach</strong>
    </p>

     Do I need to include the full HTML? (e.g. <Head>, <body> etc)

  • [deleted] replied
    October 31, 2021 at 5:39pm

    Hi Scott

    Thank you for reaching out to us.

    Please make sure you add this in the HTML editor and you will be able to see the live preview of the notification in the text mode.

    If you have Grammarly or another language tool installed please disable it for this page in order to save the notifications successfully. 

    2819326046.png
    9305234096.png

    If you still can't get it to work please provide us with some screenshots or a screen recording of the issue so we can get a better understanding, or you can provide us temporary admin login credentials so we can investigate this furher.

  • Scott replied
    November 5, 2021 at 3:29pm

    Hi Blaženka

    I followed your instructions but it doesn't seem to help. I have attached a screen recording. The email doesn't have any line-break formatting but it does have the bold text.

    Thanks

    scott


  • [deleted] replied
    November 10, 2021 at 10:02am

    Hi Scott,

    thank you for contacting backsmile.png

    Thank you for your patience as we worked to get back to you, we apologize for the delay, due to a high volume of tickets our team has received, our response time has been delayed, but we're working to ensure everyone receives the help they're needing!

    Is your Amelia on version 4.3? Please check. If it is and the issue persists, please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

    We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

    You can write credentials here just check PRIVATE Reply so nobody can see them except us.

  • Scott replied
    November 10, 2021 at 12:15pm

    Thank you, it looks like the update from 4.2 to 4.3 has fixed the issue!

  • [deleted] replied
    November 14, 2021 at 12:48pm

    Thank you for letting us know we are glad to hear thatsmile.png

    If there is anything else we can assist you with please don't hesitate to open a new ticket.

    Have a wonderful day!