We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I have added some custom fields but there is a problem with the .csv .
Some columns are oké, some custom headings are there but empty.
And some answers are there but all in one column.
I've tried exporting in various ways.
Hi Willem
Thank you for reaching out to us.
Custom Fields on their own should be exported in a separate column like this:
However, for one person, I'm afraid that all Custom Fields (when there are more than one) will go into this same column.
I'll kindly ask you to add it as a feature suggestion on this page. Features are pushed up on our "to-do" list when there are a lot of customers requesting those features, so having your vote as a customer can be beneficial to this feature being developed sooner.
The column was made as a single one to make the export easier and not data cluttered; however, this can be inconveniencing when there are multiple fields in question.