Holiday Notice – Support Unavailable on April 18 and April 21

We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!

In the meantime, if you need any help, feel free to:

Amelia YouTube Channel

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Thank you for your understanding, and we wish you a wonderful holiday weekend!

Okay
  Public Ticket #2904773
Mysql connection
Closed

Comments

  • Ryan McNamara started the conversation
    October 28, 2021 at 3:00pm

    Getting the following error when I try to connect to my MySQL database. Please Advise.

  • [deleted] replied
    October 30, 2021 at 5:58pm

    Hi Ryan

    Thank you for reaching out to us.

    These error messages are coming from your server. They indicate that for some reason, the connection is refused. Please double-check your credentials also, check the separate database settings - maybe it's protected and can't be connected to from remote machines. You might need to whitelist your website's IP address in order to successfully connect. 


  • Ryan McNamara replied
    November 1, 2021 at 8:48pm

    Hi Blazenka,

    I really appreciate the help. Unfortunately, still getting the error. If I needed to whitelist my IP, how would I go about that?


  • [deleted] replied
    November 3, 2021 at 12:26pm

    Hi Ryan

    You need to check with your hosting provider if they allow external connections to this database. If they are - ask them if they need to whitelist the IP address of your website in order to connect to it.

    Tell them to whitelist your website's IP address, and the IP address of the computer you're logging in from, and you should be good to gosmile.png