We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2904580
short code is not working
Closed

Comments

  • Regev Sela started the conversation
    October 28, 2021 at 10:27am

    Hi

    when I use the amelia short codes in elementor inside a *pop up*,  nothing appears. when i use it inside a regular page it works fine. i  tried to use this short code: [ameliabooking trigger=amelia-custom-id] but still nothing appears.

    can you assist?

  •  2,576
    Aleksandar replied
    October 29, 2021 at 11:06am

    Hello Regev

    Thank you for your purchase.

    Please note that if you're adding the Amelia widget in Elementor, that currently doesn't work. You need to add the "Shortcode" widget, and manually type the shortcode.

    The shortcode for the Elementor popup needs to have the ID of the button that is calling the popup, so this is how one of the shortcodes should look like in the Elementor pop-up:

    [ameliabooking trigger=amelia-button-id]

    so if the button ID is 1 it will be:

    [ameliabooking trigger=1]

    So, you create a PopUp and set this shortcode in the popup, you will see the option Load booking form manually when you create Amelia shortcode, where you need to provide the button's ID, please look at the attachment.

    When you create a button, on which the PopUp will be called, you set its Button ID (that you will provide in the shortcode above afterward):

    5478581827.png

    You need to enable the "Prevent Closing on Overlay" option in the popup settings:

    4035329291.png

    You can also take a look at this video to see how we do it:

    Hope this helps!

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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