We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello. I am having issues on multiple devices (IPAD, IPHONE, Laptop) and I have not been able to update/change existing appointments. Each I try to access the edit page, it just buffers. I even contacted my cable company to reset my internet and my internet speed is not the issue. Is there a known issue with being able to edit existing appointments. If so, is there an expected fix timeframe? thx
Also, I accessed the Dashboard in Chrome, Firefox and Explorer but it still buffers on each one. I have no issues accessing any other area of the dashboard.
Hi Will,
thank you for reaching out to us!
There has not been a report of such issue yet, so I'd like to take a look if you don't mind.
Please just let me know, is it only Amelia? Do you have issue navigating any other part of the WordPress backend beside Amelia > Appointments (since you advised that the rest of the Amelia dashboard works)?
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Hello Will.
Sorry for the late response.
When we add some code to ameliabooking.php to see the error behind the 500-server error we see this:
Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 4096 bytes) in /home3/wbridges/public_html/wp-content/plugins/ameliabooking/src/Infrastructure/Repository/User/ProviderRepository.php on line 830
Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 32768 bytes) in /home3/wbridges/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/abstracts/ActionScheduler_Lock.php on line 1
This means that something is using up approx. 268 MB (your site's PHP Memory limit), and Amelia can't allocate 0.004 MB and 0.033 MB (both insignificant in size) due to this. Please reach out to your hosting provider and ask them to increase the PHP Memory limit, along with the timeout limit on your site.
After that, purge all cache from the site, and you should be able to access Amelia's pages.
Kind Regards,
Aleksandar Vuković
[email protected]
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