We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I am trying to create a table imported from Google Sheets. I do not want this to live update (that really slows down the load!), but I would like to manually push an update when changes to the table are finalized.
Unlike the Excel option, you don't appear to be able to upload changes to the database manually. However, there is an "Autorefresh" timer. I have entered 60 in this field, thinking the table would reference the source link every minute for changes. I thought this would be an effective workaround.
However, it doesn't appear to be pulling new data from the table.
Is there a setting I am missing somewhere to do this?
Hi Craig
Thank you for reaching out to us.
When it comes to Google Spreadsheets, when you modify or add new rows, the plugin will show those changes within 15 minutes (since there's cache on Google's side). If you don't want to face any issues with cache, you can use the Google Sheets API method.
So I've been trying to get this to work as you described, including implementing the Google API method - and the table never refreshes. Any other suggestions on how to get this to work?
Hi Craig,
Sorry for the late response, we have some agents that have contracted Covid-19, so our team is cut in half.
Unfortunately at the moment we do not have option to update created manual table from some source .We have this feature on our TO DO list and will be available in the future.
If you use 4th option in table wizard (Creating editable tables by importing data from Excel, CSV or Google Spreadsheets) then that table is no longer connected with that google sheet:
Best regards.
Kind Regards,
Isidora Markovic
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