We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2903412
Notification Settings won't update/send emails
Closed

Comments

  •  1
    Deborah Vassar started the conversation
    October 26, 2021 at 9:55pm

    I updated the Event notification messages for customers and employees.  After clicking save the message area reverted back to a blank text box.  I tried sending a test email. There is a popup that says the test email was sent but test emails no longer arrive in my inbox.

    The notifications for appointments are still working but I haven't changed them.  But when I go to review them, the message area is also blank.

    What do I need to do to resolve this?  I need the event notifications to work.


    Thank you,


    Deborah

  • [deleted] replied
    October 27, 2021 at 8:00pm

    Hi Deborah

    Thank you for reaching out to us.

    This usually happens if you have a language checking tool, like "Gramarly" or "LanguageTool" installed on your browser.

    When you get to the Notifications page in Amelia, turn off the grammar checking tool, and then you should be able to save the notifications normally.

  •  1
    Deborah Vassar replied
    October 28, 2021 at 2:04am

    That solved it!  Thank you so much!

  • [deleted] replied
    October 28, 2021 at 2:41pm

    I'm happy to hear that, Deborah!smile.png

    If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.